Return & Refund Policy
Return & Refund Policy
We want you to love your Twinkle Mallow purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
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Items must be unused, unwashed, and in original condition
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Original tags and packaging must be intact
For hygiene and safety reasons, certain items (such as intimate or final sale items) may not be eligible for return.
How to Start a Return
Please email contact@twinklemallow.com with:
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Your order number
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Reason for return
Our team will provide return instructions once your request is approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping Costs
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Original shipping fees are non-refundable
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will make it right.